This position oversees membership and membership development, from A-Z, including developing products and services for the benefit of members and sponsors. It requires a strong leader with experience in working with volunteers to redevelop the membership structure and drive new initiatives forward.
This is not a “build it and they will come” position, you will need to build it, polish it, advertise it, and then sell it to our 20,000 members.
The position is, by design, a hands-on position that requires daily contact with members, ensuring they have the best of customer service from all staff, and have the most valuable services and products available to them. It will include ensuring customer service at the highest levels, even if you get your hands dirty boxing up some product to mail.
ESSENTIAL DUTIES OF POSITION
FUNCTION 1: Membership Manager
To oversee all aspects of membership development, service and engagement.
Ensure efficient and effective systems for membership, including data integrity, backend workflow, dues invoicing, system enhancements and implementation of new technologies and association management systems.
Pro-actively provide analysis of membership-related trends.
Lead research in deepening member value and engagement.
Ensure ‘Member First’ superior customer service.
Work collaboratively with marketing and communications team to develop effective messaging and identify appropriate channels to help members understand and increase use of programs and services.
Develop and implement strategic plans related to membership.
Ensure integrity of data by developing and ensuring adherence to processes and procedures for data and list management.
Constantly assess membership categories, services and benefits for relevance – particularly in regard to the changing generations.
Make recommendations for benefits relevant to specific membership categories.
Manage the members@ email to respond to all emails in a timely manner.
FUNCTION 2: Chapter Relations
Build and maintain relationships with chapter leaders by establishing regular contact with, and support for, RVPs and Chapter leadership.
In partnership with other departments, assist chapters in their activities, including, truck show marketing, and membership recruitment and retention.
Expand chapter membership across the world.
Work with local members to create a local chapter where none exist.
Create and deliver chapter leadership training programs with the assistance of the RVPs.
FUNCTION 3: On-line Store
ATHS has a healthy on-line product store, that can grow with attention.
Develop new products for sale to members and others.
Serving as the project manager for the physical and on-line Store including identification of new merchandise, store logistics/design, merchandising, and staff assignments.
FUNCTION 4: Business Development
Working with Marketing department:
Design and implement new business development programs focusing on industry and individual members.
Partner with stakeholders in assessing existing benefits.
Travel to industry events (including trade shows), and other outreach functions for sponsorship, recruitment and retention purposes.
Required Skills & Experience
Bachelor’s degree preferred.
Five years’ experience in membership management.
Specific experience in membership engagement.
Prior experience working with a volunteer team to grow membership.
Strong organization skills with ability to manage multiple activities.
Excellent written and verbal skills.
Working knowledge and understanding of budget preparation
Flexible, with a collaborative attitude and a willingness to say YES.
About American Truck Historical Society
Since 1971, the American Truck Historical Society (“ATHS”) has been recognized by the trucking industry as the authority for promoting preservation, research, and interpretation of the development of the trucks and trucking industry in the United States, and in some cases, internationally. ATHS is the preeminent central repository focused exclusively on the preservation and research of the American trucking industry’s development, housing the most complete repository of literature, technical manuals, news journals, books, photographs, and historical documents of commercial vehicles in America from inception through the present.