NAIOP, the Commercial Real Estate Development Association based in Herndon, Virginia, is seeking a vice president for its membership and chapter relations department. As a member of the senior management team, this person helps shape strategy for the organization while working closely with chapter leaders to develop and drive their own strategic direction. The individual will be skilled at developing relationships with members and chapter executives, steeped in membership recruitment and retention principles, and passionate about providing a high level of service.

Key Responsibilities:

• Provides leadership and management to the department and contributes to the formation and execution of the organization’s overall strategic direction
• Develops, implements, and evaluates plans to recruit, orient, and retain members in the United States and Canada
• Conducts various forms of member research and makes recommendations based upon results, including new member surveys, six-month surveys, and other evaluations as needed
• Develops and implements the plan related to the annual membership renewal cycle
• Facilitates strategic planning retreats for NAIOP chapters as needed
• Analyzes and interprets membership reports, noting trends and making recommendations based on findings
• Establishes effective relationships and communications between NAIOP chapters and headquarters
• Oversees the development, management, and execution of NAIOP’s annual Chapter Leadership and Legislative Retreat
• Serves as liaison between chapter officers and the national staff and Board of Directors
• Maintains regular communication with chapter officers, providing motivation and assistance with local recruitment, retention, organizational structure, and policy development
• Collaborates with the marketing and communications department for recruitment/retention/image advertising, marketing materials, and other promotional initiatives
• Develops and manages department budget
• Supervises, coordinates, and provides feedback on all membership-related activities undertaken by the department
• Maintains responsibility for chapter development and revitalization