The Member Engagement Specialist (Bi-lingual) is responsible for building close relationships with members, customers and prospects, requiring a high level of interpersonal communication and exceptional communications skills. The person in this role must be able to deal with constituents and colleagues calmly and effectively, successfully multi-task, and be highly organized with a strong attention to detail. This individual must be fluent in Spanish and English, be results-oriented with a strong attention to detail, and ability meet deadlines in a fast-paced environment

Essential Job Functions

• Enhance member engagement, recruitment, and retention efforts to meet organizational objectives.
• Demonstrate strong customer service skills to coordinate service delivery, proactive identification and resolution of issues to promote positive experiences for members, customers and prospects.
• Respond promptly and effectively to member, customer and prospect inquiries and requests for assistance with data submissions, profile updates, product offerings, and member benefit utilization.
• Assist with implementing member engagement projects and initiatives, and the new member experience.
• Provide member and customer engagement support at events or conferences.
• Perform day-to-day department business processes, including determining membership eligibility, processing member applications, dues and orders and follow up with prospective members.
• Contribute with regular member database audits and clean up exercises for monitoring data integrity.
• Facilitate departmental process changes as necessary.