As a member of the Center for Audit Quality’s (CAQ) leadership team, the Senior Director of Human Capital & Administration is responsible for overseeing the day-to-day and long-term strategic operations for the organization, as well as strategic profession-wide initiatives to attract and retain talent. Areas of oversight include Human Resources, Information Technology, Office Management and Administration, and Facilities.
Reporting directly to the Executive Director, the Senior Director of Human Capital & Administration leads a team of administrative managers and staff, and works collaboratively to identify, assess, and implement solutions designed to enhance the efficiency of operations. The Senior Director also plays a key role in human capital management with existing staff, in recruitment, and in the CAQ’s profession-wide talent related initiatives.
Accountabilities & Responsibilities
Human Capital Management (Internal)
Serve as in-house expert and resource for all areas of human resource and administration. Anticipate future needs and opportunities, and build infrastructure to support growth of the CAQ without creating unnecessary processes and bureaucracy. Establish relationships and coordinate closely with AICPA operations that support the CAQ.
Strengthen CAQ culture and work environment through responses to engagement surveys, support for the Values Committee, diversity and inclusion seminars, and similar opportunities.
Provide seamless, timely, and accurate recruiting, hiring, and onboarding of new CAQ employees. Write position descriptions; coordinate with AICPA HR to ensure positions are appropriately graded and exist in the HRM system; post jobs and manage candidate activity in Taleo talent management system. Direct the onboarding and assimilation of all new employees.
Drive annual goal setting, development, and feedback processes. Set and communicate procedures and timelines; provide guidance to leadership team and staff as needed.
Lead the CAQ performance review, promotion, and compensation processes. Set and communicate procedures and timelines; provide guidance to leadership team and staff as needed. Capture, input, and submit all required data into the AICPA Fusion HCM system.
Act as the point of contact for all CAQ employees regarding employee relations matters, investigating and escalating as needed. Provide guidance and support to senior leaders and managers addressing individual or team dynamics.
Ensure compliance with AICPA Human Resources procedures and timelines, especially pertaining to use of the Taleo recruitment technology and related Fusion interfaces, established HR policies, and local and federal regulations.
Human Capital Management (External)
Oversee the CAQ’s Talent initiative, a Governing Board-sponsored, profession-wide strategy seeking to attract the best and brightest to the public company auditing profession. Coordinate with Talent Leads from member firms (the Talent Steering Committee) and a team of CAQ professionals to:
Provide thought leadership to advance the goals of the initiative, and assist Talent Leads and CAQ staff to develop, execute, and manage comprehensive project plans and strategies that support the initiative.
Coordinate with CAQ and external resources to ensure the effectiveness of branding, social media, and material development. Direct the work of vendors, service providers, and consultants who are currently engaged to support the organization’s communications goals and strategies.
With input from the CAQ Executive Director and other CAQ staff, oversee the drafting and development of Steering Committee meeting agendas, and produce pre-reads and other materials. Oversee the preparation of annotated agendas and talking points for both the CAQ Executive Director and the Governing Board Liaison.
Monitor and investigate other talent-related initiatives that may have significant implications for the audit profession, and report how those might affect the CAQ effort.
Provide feedback for the development and management of CAQ staff involved with the initiative.
Manage the relationship with the CAQ’s IT managed service provider and internal IT professionals to assure the highest levels of service and support.
Work with the CAQ IT team and CAQ employees to identify projects that will strengthen support for more efficient and effective operations; ensure projects are completed timely and within budget.
Office Management and Facilities
Ensure compliance with AICPA financial procedures, especially pertaining to Contracts & Procurement; vendor identification and management, and Accounts Payable. Direct and manage all procedures, including personal review and approval, that assure the timely and accurate payment of invoices and expenses.
Coordinate all scheduled All Hands staff meetings: determine agenda, write talking points for Executive Director, capture and follow up on action items.
Liaise with building management for issues of security, access, common areas, and related tenant issues.
Communicate emergency procedures, office closures, transportation, and other disruptive events to all employees.
Coordinate with architects, engineers, building management, and contractors for renovations and build-outs.
Actively direct, manage, guide, and develop the Operations team. Direct reports are the Sr. Project Manager; Office Manager; Associate Manager, IT; and Executive, Administrative, and Office Assistants. Coordinate with Talent Leads from member firms on profession wide talent initiatives.
Knowledge, Skills & Abilities Required
Demonstrated business judgment with a bottom-line orientation, management stature, and organizational acumen.
Ability to think strategically and create the requisite operational processes, programs, efficiencies, and systems that support employee effectiveness and development.
Strong interpersonal skills and executive presence with the demonstrated ability to communicate effectively and work collaboratively within the CAQ and AICPA, as well as with its members, Governing Board, vendors, and other key constituencies.
Demonstrated management and leadership skills to gain the respect of staff and ensure that the team operates effectively and efficiently.
Initiative, tact, maturity, and intellect to complement the team.
Strong writing and editing skills.
Required Experience, Qualifications & Education
Bachelor Degree in Business, Operations, or a related discipline.
15 years’ experience in Human Resources and/or operations and administration, preferably gained through success in both professional services and association environments that includes interaction with sophisticated business leaders.
Demonstrated success identifying and implementing new and innovative internal organizational processes and efficiencies.
Track record of developing and leveraging teams of administrative professionals: setting operational and performance goals, assigning priorities, managing workloads, and evaluating performance.
Internal Number: 1800005H
About Center for Audit Quality
The Center for Audit Quality is an autonomous, nonpartisan, nonprofit group based in Washington, D.C. It is governed by a Board that comprises leaders from the public company auditing firms, the American Institute of CPAs and three members from outside the public company auditing profession. We are a staff of 25 professionals, affiliated with the American Institute of CPAs; learn more about our work at www.thecaq.org.
The Center for Audit Quality is dedicated to enhancing investor confidence and public trust in the global capital markets by:
- Fostering high quality performance by public company auditors;
- Convening and collaborating with other stakeholders to advance the discussion of critical issues requiring action and intervention;
- Advocating policies and standards that promote public company auditors' objectivity, effectiveness and responsiveness to dynamic market conditions.