The Director, Membership is a key leadership position at SHM with responsibility for leading the Membership Department in strategic oversight of programs, and implementation of initiatives in support of SHM’s mission. The Director is responsible for innovative and strategic thinking about SHM’s membership priorities. The position requires coordination with SHM staff, volunteer physician leadership, and business partners, often under tight deadlines and with multiple projects to balance and to successfully complete. Additionally, the Director provides some human resource management within the Membership Department, including staff development, management of performance reviews, and appropriate staffing of Memberships strategic programs and priorities. The Director also provides leadership across the organization as a member of the Senior Management team, liaison to the Board, and key liaison with SHM physician leadership and external stakeholders.
DUTIES & ESSENTIAL JOB FUNCTIONS
Serve as owner of the Membership Department:
Chief strategist for the membership function
Oversee all membership acquisition, engagement and retention efforts, including identifying and expanding existing high-potential membership segments
Manage the annual function-wide strategic planning process and budget
Oversee signature membership programs including an expanding US and international chapter program
Develop non-dues revenue partnerships that increase the value of membership while also contributing to the financial health of SHM
Lead weekly reviews of key metrics, recommending adjustments to Executive Management
Oversee staffing of several SHM member committees, task forces and special interest groups to ensure ongoing progress towards organizational goals
In collaboration with SHM leaders, committees, and key stakeholders, identify strategic priorities and potential partnerships
Conduct performance reviews and effectively coach staff through professional development activities and mentoring
Work in collaboration with the SHM IT department to leverage SHM’s Association Management Software (AMS) system
Provide counsel and represent the department as requested
7+ years prior work experience (non-profit, a plus);
Association management experience and Certified Association Executive (CAE) credential a plus
Proven ability managing staff
Budget management experience
Experience working with external vendors and internal stakeholders
Excellent verbal and written communication skills
Demonstrated customer service orientation
Demonstrated ability to manage a project from start to finish
Excellent problem-solving skills, including the ability to “think outside the box”
Proficiency with MS Office applications
Familiarity with databases; AMS systems (Personify360) a plus
Demonstrated capacity for leadership and ability to enhance staff productivity and encourage stretch performance in alignment with organizational goals
Significant supervisorial experience including developing employees and coaching
Ability to convey complex ideas
Experience as a public speaker
How to Apply:
Interested candidates should send a resume and cover letter including salary requirements to: firstname.lastname@example.org
About Society of Hospital Medicine
The Society of Hospital Medicine (SHM) is a national non-profit organization, representing over 17,000 hospitalists and the patients they serve. Hospital Medicine is the fastest growing medical specialty in modern healthcare, focused on the delivery of comprehensive medical care to hospitalized patients. SHM is dedicated to promoting the highest quality care for all hospitalized patients and overall excellence in the practice of hospital medicine through quality improvement initiatives, diverse education offerings, advocacy and research.
SHM’s home office is located in Philadelphia’s vibrant Spring Garden neighborhood, just north of Center City, near both parking and public transportation. SHM’s culture embraces collaboration, innovation and a strong entrepreneurial spirit. Successful employees are comfortable with rapid change within healthcare, proactively solve problems, enjoy a fast-paced approach and thrive on interacting with diverse teams.
SHM’s employees drive strategic growth, program management and customer service across the organization by creating and sustaining innovative, member-centric programs across its key program areas. These including SHM’s live and digi...tal educational offerings, practice management initiatives, advocacy efforts and more.
For more information about SHM and hospital medicine, visit www.hospitalmedicine.org.