We are the American Academy of Sleep Medicine (AASM), an innovative professional medical association located in Darien, IL, a southwest suburb of Chicago. Due to growth, we're looking for an entry-level Membership Assistant to support the membership department’s retention, recruitment and service of members, including providing customer service, processing membership applications and data entry.
You have at least one year of administrative experience, strong customer service skills and a sharp eye for details. You also thrive off collaboration but are also motivated self-starter. Sound like a match? Then this may be the job for you!
What You’ll Do
Serve as a primary information point of contact for current and prospective members. Respond to inquiries, providing follow up as necessary from request to resolution on a day to day basis
Responsible for membership application processing, data validation, new member kitting, etc.
Maintain member database to ensure accuracy and completeness of member information and periodically assist staff with data requests.
Processing and organizing returned mailings, contacting members for updated information, and rectifying information in system
Help identify key statistics to include in membership reports and assist in building the reports.
Assist with implementation of membership marketing programs and campaigns
Monitor and report on member recruitment, retention, and communication results
Occasional work with the graphics department providing design direction.
Other tasks as assigned by supervisor
What We Need
Associate degree desired, will accept a combination of education and prior work experience
1 year of related experience
Excellent verbal and written communications (including proofreading and editing)
Excellent customer service skills and a positive attitude
High degree of organization and attention to detail
Ability to coordinate multiple projects at one time and prioritize responsibilities
Ability to enter data with a high level of accuracy
Association management software (AMS), Customer Relationship Management (CRM) System or Salesforce Platform
Additional Salary Information: Non-exempt hourly rate commensurate with experience.
Internal Number: 201818
About American Academy of Sleep Medicine
Established in 1975, the American Academy of Sleep Medicine (AASM) is a professional membership organization dedicated to the advancement of sleep medicine and related research. The AASM’s mission is to improve sleep health and promote high quality patient centered care through advocacy, education, strategic research, and practice standards. The AASM represents the professional interests of over 10,000 sleep medicine clinicians and researchers worldwide and accredits thousands sleep centers in the United States.
From insomnia to sleep apnea, the AASM considers sleep disorders an illness that has reached epidemic proportions. Board-certified sleep medicine physicians in an AASM-accredited sleep center provide effective treatment. AASM encourages patients to talk to their doctors about sleep problems or visit www.sleepeducation.com for a searchable directory of sleep centers.