Employer: American Society of Plastic Surgeons (ASPS) Position Location: Arlington Heights, Ill. (headquarters) Title: Member Engagement Manager Department: Membership Reports To: Staff Vice President of Communications Supervises: Membership Project Managers, Membership Coordinator
The American Society of Plastic Surgeons (ASPS) is seeking a Member Engagement Manager to work in our Membership Department.
The Member Engagement Manager is responsible for developing and executing membership recruitment and retention strategies for domestic and international markets. The position functions in many ways as a sales manager in the need to understand the organization's value proposition for existing and potential members; manage international and domestic membership recruitment specialists; and have a firm grasp of the organization's membership benefits, products and programs - and how they can best serve the needs of plastic surgeons in different regions and practice types. The position guides member recruitment processes, and sales of products and services. The position will work closely with Finance, Marketing and the Member Service Center to ensure coordination and compliance of membership processes/bylaws, and manage budgets to optimize recruitment efforts worldwide. The Member Engagement Manager will implement initiatives related to international agreements, serves as an internal membership liaison with ASPS/PSF staff and various committees, and tracks membership recruitment effectiveness. The Member Engagement Manager should be positive and personable with a global view, strong presentation skills and fluent in more
Develop and execute recruitment strategies for domestic and international markets to promote all ASPS membership categories.
Manage recruitment and retention initiatives, monitor and evaluate the new-member experience.
Manage and implement programs designed to build relationships with residents and new members to maintain and improve recruitment and retention goals.
Analyze and track membership trends, including membership demographics, total secondary audiences, promotional opportunities and tactical viability for ASPS membership.
Oversee existing relationships with international societies and develop partnerships and opportunities in new markets.
Serve as Staff Liaison to various Membership committees and task forces.
Oversee programs designed to address needs of resident-related activities such as Senior Residents Kit, Resident database, communications, and special projects.
Pursue cross-departmental initiatives recognized within MOU agreements and liaison with Communications/Marketing and Publications to ensure international visibility, collect input on global faculty for educational symposia, and promote domestic and international membership at meetings.
Monitor plastic surgery landscape in countries and regions worldwide.
Collaborate with membership staff on determining recruitment and retention tactics for ASPS presence at international tradeshows and domestic tradeshows where potential for membership recruitment.
Oversee international initiatives at Plastic Surgery The Meeting and other symposia.
International and domestic travel required.
Other duties as assigned.
Education: Bachelors Degree, preferably in marketing, communications or international studies; bilingual highly desirable
Experience: Five to seven years of sales management/client recruitment experience of professionals and significant international experience preferred
Analyze Issues: Gathers information systematically; applies accurate logic in problem-solving; understand complex concepts and relationships
Communication: Personable, friendly and communicates well (written and verbal); bilingual; able to deliver presentations, interpret data, good listening skills
Computer Skills: Skilled with computers, takes advantage of new technology, learns new tools quickly, uses technology to enhance job performance
Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
Decision Making: Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions
Innovation: Creative, offers new ideas, risk taker, amenable to change
Interpersonal Skills: Show strength in dealing with membership and staff
Management: Manage a small sales team while monitoring status of projects, thoroughly deal with project details, hold project owners accountable, deliver
Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful, positive
Use Sound Judgement: Makes timely and sound decisions; makes decision under conditions of uncertainty.
Manual Dexterity: Physically operate routine office equipment, such as telephones, computers and copier.
Physical Effort: Work requires negligible physical exertion. Minor lifting may be required up to 25 lbs.
Working Conditions: Most work done in office, use of computer and telephone for discussion with members, staff. May be required to travel to sites other than the organization's main office. Work overtime as required.
Hazards: No known exposure to hazards.
About American Society of Plastic Surgeons
The American Society of Plastic Surgeons (ASPS), established in 1931, is the largest plastic surgery specialty organization in the world and is a specialty that has thrived on innovation - continues to push ahead with new clinical breakthroughs, refining current techniques and discovering new ones. The future of plastic surgery continues to unfold, with the promise of amazing new things to come, in the humanitarian pursuit to help patients look and feel their best!
ASPS is conveniently located in northwest suburban Chicago (Arlington Heights), close to O’Hare Airport and just off the Northwest Tollway (Arlington Hts Road Exit).