Position Summary

The Member Services Coordinator is responsible for membership and meeting registration support for the society.  This customer service and relationship-building position has direct communication with members and will maintain the integrity of the member database. The Member Services Coordinator reports to the Finance and Projects Manager. 

The following tasks, duties and responsibilities are the essential functions of this job:

• Maintain YourMembership.com database and online system
• Generate reports and data analytics related to membership
• Integrate and synchronize any import/export of data
• Coordinate recruitment emails and dues invoicing
• Provide exceptional customer service to current and potential members
• Assist in the management of registration for all SIIM meetings to include development of the registration system, processing registrations and onsite meeting registration.
• Manage the membership synchronization between the membership and meeting databases
• Prepare meeting registration reports
• Manage exhibitor personnel registration by coordinating company lists, preparing invoices, data imports, and correspondence with exhibitors
• Process meeting and webinar continuing education data to include correspondence with CE recipients
• Staff and manage the meeting registration desk at SIIM meetings to include coordination of training of temporary staff at the registration desk
• Manage and maintain SIIM Store products

Experience and Education

• 2-3 years’ experience in database management. YourMembership association management system/AMS, strongly desired
• Customer service-oriented experience, strongly desired
• Ability to work as part of a high-efficiency team; meet deadlines; juggle multiple tasks; and be detail-oriented
• Bachelor’s degree, preferred
• Excellent Microsoft Office skills (Word, PowerPoint, Excel)
• Travel to SIIM events, 1-3 times/year