Position Summary: The Director, Membership and Career Center, leads the organizational effort to acquire and retain members, ensuring that the association's programmatic offerings align with what members and other stakeholders seek from NAFSA, as well as building robust systems for identifying and successfully encouraging engagement in NAFSA programs and activities within the global higher education marketplace. This position also oversees NAFSA’s Career Center which provides job registry services and a career development and mentoring program at the annual conference. Reporting to the Senior Director of Marketing, the Director also collaborates closely with the Deputy Executive Director (DED), Leadership and Professional Development Services (LPDS).
Major Functions and Responsibilities
Collaboratively develop and execute membership recruitment and retention strategies (40%)
Monitor, identify, synthesize, and report on trends and key business indicators using a diverse group of data sources that aid member acquisition and retention (15%)
Enhance current Career Center activities and guide transition to a more robust, engaged operation (15%)
Provide outstanding customer service to all members and member prospects using a variety of communication platforms (20%)
Performs other responsibilities as assigned (10%)
A complete position description is available on our application platform and at the NAFSA Career Center webpage.
Bachelor’s degree or an equivalent combination of education and experience
A minimum of five years of experience with a professional or nonprofit association (or similar organization) leading, developing, and implementing membership-related projects
Proven success in executing lead generation, member acquisition, onboarding and retention programs
Strong communication skills, both oral and written, including presentation delivery
Superior leadership, budgetary, and interpersonal skills that include team management, cross-team collaboration, and mentorship
Superb analytical skills and a keen understanding of data and metrics and their relationship to membership trends
Experience with association management systems (AMS)
Demonstrated ability to persuasively promote the benefits of membership and the importance of being actively engaged in the life of the association
Proficiency with digital marketing, including social media, email marketing, marketing automation, and data-driven marketing
Familiarity with PowerBI and Tableau or similar data reporting tools
Experience with iMIS20
Prior experience in designing and managing association career centers including the development of programming, management of job registries, and the acquisition or curation of programming content
Exposure to or experience with volunteer management and component management
About NAFSA: Association of International Educators
NAFSA: Association of International Educators is an organization of people dedicated to building a global community and fostering a more peaceful world through advancing international higher education. With approximately 10,000 members, NAFSA is the world’s largest professional development and advocacy organization committed to international learning and creating a more globally engaged, welcoming, and educated United States.
NAFSA believes that international education advances learning and scholarship, fosters understanding and respect among people of diverse backgrounds and perspectives, is essential for developing globally competent individuals, and builds leadership for the global community. We believe that international education lies at the core of an interconnected world characterized by peace, security, and well-being for all.
NAFSA is a workplace that not only appreciates diversity but believes it is our strength, and we strive to create an inclusive culture for all our team members. NAFSA is proud to be an Equal Opportunity Employer and is committed to providing a diverse, inclusive, and accessible workplace to all employees. Learn more about NAFSA at www.nafsa.org.