The Membership and Chapter Engagement Coordinator supports the department in achieving and exceeding recruitment and retention goals. This position will coordinate programs that create meaningful experiences for members, and which meet the needs of our membership. This position is also responsible for the integrity of our membership data and maintaining accuracy.
Review chapter websites monthly for adherence to brand standards, ensure content is up to date and relevant, and make recommendations as necessary.
Coordinate the tracking of Chapter Programs, social events and member meet-ups
Assist with coordination of member meet-ups as needed
Oversee the training of Chapter Leaders on access to chapter reports
Assist with coordinating Chapter Leaders Forum and Chapter Leaders Retreat
Assist with the coordination of annual chapter member survey
Coordinates membership retention and recognition programs.
Assist with coordinating membership recruitment campaigns.
Oversees ongoing development and awareness of membership benefits among current members through a variety of channels
Creates and implements new member orientations both virtually and in person including marketing, materials, format, surveys and coordinating staff and member participation.
Coordinates activity and messaging for online community
Coordinates content for monthly, bi-monthly and quarterly newsletters
Assist with creating the new member orientation program at annual conference
Oversee and maintain up to date membership information on company website
Assist with the coordination of annual membership survey
Assist with monthly membership renewals
Coordinate monthly membership certificates for all international members
Assist with new member welcome calls and correspondence
Oversee the mentor/mentee program throughout the year and during IAEE’s Expo! Expo!
Oversees administrative details of data, ensuring standardization and accurate maintenance of membership records.
Create and update key statistics to drive membership
Processes changes to membership records.
Maintains files/notes for membership correspondence.
Processes demographics updates — correct member records.
Responds efficiently to inquiries regarding membership.
Maintains and updates the procedures for membership and chapter relations.
Writes promotional copy, business correspondence, reports.
Staff liaison support to committees, task forces and work groups, as directed.
Other duties as assigned.
Preferred: Two years of experience for a member-based organization or not-for-profit association, direct mail and digital communications, member service, and database management experience, preferably with an association, including experience in independently planning and implementing projects.
About International Association of Exhibitions and Events
The International Association of Exhibitions and Events (IAEE) was formed in 1928 and has provided networking, education and advocacy on the value of face-to-face marketing. Located in Far North Dallas, IAEE represents 1,400 member organizations and over 10,000 individuals from more than 50 countries. With 26 professional staff, IAEE offers a family-friendly atmosphere. Staff is empowered to carry out the initiatives and programs of the association. Senior leadership sets high goals and expectations. Health/Dental/Vision/401K.