The National Council for Behavioral Health (National Council) is the unifying voice of America’s community mental health and addictions treatment organizations. A not-for-profit 501(c)(3) association, the National Council for Behavioral Health’s mission is to advance our members’ ability to deliver integrated healthcare. Together with our 3,200 member organizations, we serve our nation’s most vulnerable citizens — more than 10 million adults and children living with mental illnesses and addiction disorders. We are committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life. The National Council introduced Mental Health First Aid USA and more than 2 million Americans have been trained.
The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.
The Manager, Conference works as part of the Conference team in support and management of the National Council’s live events including, the Annual Conference, Hill Day and other events as directed by the AVP, Conferences. National Council for Behavioral Health’s annual conference, NatCon, for over 6,000 attendees is healthcare’s largest and best-rated specialty conference on Behavioral Health held in various locations across the U.S. every year.
Event Registration: Serves as project lead with internal staff from various departments and outside vendors to develop, design, improve and manage registration process for all National Council events. Serves as day-to-day contact for 3rd party registration vendor. Sets up registration process for all events. Reports weekly or as needed registration statistics for events. Proactively responds to and resolves registration issues and questions from staff, vendors, exhibitors, and attendees. Develop and leads on-site registration process and temporary staffing. Actively works on technological/process improvements and all conference marketing materials including the website and conference app. Provides excellent customer service to internal and external stakeholders through phone calls, email etc. Oversees ADA special requests on an as needed basis.
Event Management: Coordinates all aspects of the logistics of meeting planning for multiple meetings simultaneously. Tasks Include: Creates and tracks vendor RFP and venue process, negotiation and contracting and provides recommendations to supervisor; Creates event specs to include detailed set-up requirements; accurately communicate requirements to clients, venues and vendors; Reviews and approves BEO’s, flow sheets, and function orders with venues and vendors; Creates detailed update and post-event reports; Monitors hotel pick-up weekly and provides solutions for contractual line items.
Research/Data Analysis: Analyze registration and membership data to note changes in patterns in attendee registration and on-site activities; Provides show-end detail reports to Asst. VP Conferences and other leadership team members. Collates and distributes final attendee conference evaluation scores.
Conference Support: Supports team members and maintains a working knowledge of all software that supports the Conference team. Manages incoming general correspondence, including emails, voicemails and phone calls. Participates in planning meetings. Finance department to reconcile registration payments, refunds etc. Other duties as assigned.
At least 4-6 years’ experience in conference activities (registration, data/demographics, housing etc.)???????
Knowledge, Skills and Abilities
Outstanding interpersonal and customer service skills; ability to build relationships with a wide variety of stakeholders
High level proficiency in Microsoft Office—PowerPoint, Word, Excel, Outlook, and Access
Exceptional written and oral communication skills
Results-oriented with a high attention to detail, ability to multi-task, and meet deadlines in a demanding, fast-paced environment
Strong initiative and time management skills
Ability to travel up to 10%
Ability to lift up to 30lbs.
Attention to Detail
National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.???????
About National Council for Behavioral Health
National Council for Behavioral Health is the unifying voice of America’s community mental health and addictions treatment organizations. Together with 2,800 member organizations, it serves more than 10 million adults and children living with mental illnesses and addictions. The organization is committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life. Mental Health First Aid has trained more than 780,000 individuals to connect youth and adults in need to mental health and addictions care in their communities.