·       Responsible for day-to-day operations of the governance process to include, elections, appointments, call for volunteers, meeting management, reporting, data integrity and history tracking.

·       Serve as the primary resource and custodian for all governance activities in support of the Board of Directors and Executive Director.

·       Facilitates the development and periodic review of resources/policies on all facets of association governance, management, and operations.

·       Supports all staff liaisons in their roles managing the various governing bodies and membership groups (i.e. Board of Directors, Committees, Review Panels).

·       Collaborates with the President and Executive Director to monitor strategic direction of the governing group, facilitate the completion of the governing group’s responsibilities, and provide progress reports to leadership.

·       Manage the fellows process.

·       Serve as point of contact to the Fellows Committee and guide them in completing their roles and responsibilities.

·       Maintain history and liaison with other departments to promote the fellows program.

·       Serve as the primary customer service agent for functional areas above.

·       Promote and enforce the highest member service standards possible in responding to inquiries, requests, and comments.

·       Assist with additional needs for all meeting and membership related inquiries.

• Monitor the online customer chat system and respond to inquiries from website visitors and emails.