Customer Service and Support, Education and Training, Meetings/Expositions/Events
4 Year Degree
Reporting to the Senior Director of Education and Professional Development, the Education Specialist is a key member of the NHPCO's Education team providing expertise and support for multiple aspects of conferences, on-line learning, LMS administration, continuing education, webinars, website, registration and signature education programs. This role also support and works closely with the Professional Education Committee and other education sub-committees.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Keeps up to date with all professional development offerings and provides information, answers questions and updates database records for all internal and external customers.
Coordinates the work of NHPCO’s Professional Education Committee and subcommittees, including scheduling meetings and taking minutes, and acts as communication liaison between members to ensure efficient and accurate workflow.
Prepares evaluation summaries for all educational programs/activities.
Reviews, updates, and ensures the completeness and accuracy of all information posted on NHPCO’s webpages related to professional development/education.
Serves as LMS administer assisting LMS vendor and participants and validating content.
Partners with the Director, Education to coordinate the bi-annual Needs Assessment.
Serves as LMS Administrator to ensure proper site functionality and primary support for faculty and students; troubleshoots and problem solves all technical aspects of the LMS, ensuring issues are identified and solved in a timely manner.
Collaborates with LMS vendor on updates and ongoing site maintenance.
Reports on course completion to ensure participations receive timely CE records.
Works with Solutions team and Web staff to set up or sunset courses.
Works with Education Director to update and support educational content and course calendar related activities including developing timelines, compiling course evaluations, and identifying trends or needs.
Develop timelines that reflects plans for course development/launching and meets agreed upon deadlines, appraising supervisor of any barriers to meeting deadlines.
Ensures E-OL course evaluations are compiled and distributed, identifying trends and needs for additional courses, revisions, etc. Creates course evaluation grid for comparison.
Transitions content from conferences or webinars to the LMS.
Coordinates the administrative and logistical aspects of NHPCO’s Webinar series including scheduling, reviewing/editing website information, managing logistics during webinar, creating zoom polls, preparing handouts, sending participant information, processing evaluations and CE/CME certificates and working with faculty.
Supports the credit process for all education activities and assists with preparation of materials for accreditation reviews.
Provides administrative support for reaccreditation efforts including preparing reports for CE/CME credits, resolving discrepancies, publishing, coordinating, and issuing certificates in the LMS, collecting faculty disclosures, and sharing information with faculty.
Provides administrative support for on-site conferences including planning for on-line learning (session recordings, faculty interviews, etc.), managing space for education committee meetings, assisting with session facilitators, and providing materials to faculty in advance.
Assists with educational content updates via the mobile app.
Collaborates with education, meetings, and registration staff on the development of conference timeline.
Serves as secondary staff resource for the online abstract management system.
Coordinates conference preparation including assisting with copying, packing, organizing materials and related duties.
Coordinates reporting of all evaluation information related to conferences, including evaluation results to faculty, updating “trending” reports and related documents.
Supports all aspects of NHPCO’s Signature Programs.
Provides excellent customer service to internal and external clients via written or verbal communication.
Maintains administrative procedures document that details the various processes for education team.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:
Ability to establish and maintain excellent customer service relationships with members and staff; demonstrated ability to work on several projects simultaneously; ability to complete word processing, data entry and LMS duties and other functions with accuracy and efficiency; excellent communication skills (verbal and written composition); ability to work as part of team; ability to follow instructions; ability to work independently; ability to take initiative; able to work well under pressure; able to complete assignments effectively and accurately; detail-oriented; ability to problem solve independently, specifically related to member databases issues.
Qualifications: High school diploma required, Bachelor’s degree preferred, along with five years in a membership organization or association. Demonstrated experience in a responsible administrative position with extensive customer service experience and LMS experience. To perform this job successfully, an individual should have the ability to utilize all information technology to maximum efficiency, including (but not limited to) Microsoft Word, Excel, PowerPoint, Sharepoint, Zoom, LMS, Abila/netFORUM and related organizational software programs.
About National Hospice & Palliative Care Organization
Who We Represent
Founded in 1978, the National Hospice and Palliative Care Organization is the nation’s largest membership organization for providers and professionals who care for people affected by serious and life-limiting illness. Its broad community of members includes local hospice and palliative care providers, networks serving large regions of the United States, and individual professionals.
Based in the Washington D.C. metropolitan area, NHPCO represents the interests of its members and the general public with legislative advocacy that helps to enhance and expand access to care that addresses holistic health and the well-being of communities. With a staff of experts available to personally guide members through nearly every consideration or business challenge—NHPCO’s team is always there with timely and pragmatic support.
How We Serve & Lead
NHPCO gives ongoing inspiration, practical guidance, and legislative representation to hospice and palliative care providers so they can enrich experiences for patients and ease caregiving responsibilities and emotional stress for families. By providing its members with the essential tools they need to stay current with leading... practices, understand policy changes, and improve their quality of care, NHPCO addresses the challenges that providers navigate on a daily basis and offers a wealth of expert knowledge and step-by-step solutions to fill the gaps.
Thousands of healthcare professionals and volunteers in the NHPCO community choose to dedicate themselves to caring for people with serious and life-limiting illnesses because they are skilled in offering compassion and support, are called to serve the whole person, and believe in care without barriers. NHPCO champions these shared values and advances the mission-driven, person-centered and community-oriented model that its members use. By continually demonstrating how this integrated model works and improving on its efficacy, NHPCO positions the field of hospice and palliative care to serve as a beacon for other areas of medicine and caregiving.
Mission – To lead and mobilize social change for improved care at the end of life.
Vision – A world where individuals and families facing serious illness, death, and grief will experience the best that humankind can offer.
Values – NHPCO Believes in:
Service: Engaging Customers
Respect: Honoring Others
Excellence: Exceeding Expectations
Collaboration: Fostering Partnerships
Stewardship: Managing Resources