Functions as an essential team member who carries out the department‘s responsibility of maintaining electronic databases and files. Ensures accurate data entry of registrations, payment processing and documentation of changes regarding all association events, exhibits, membership profiles, and donor funds. Handles telephone and written communications professionally while maintaining a high level of customer service. Assumes all responsibilities as delegated by the department management.
Maintain and update data. Ensure accurate data entry regarding the association’s electronic databases and files for all events, exhibits, product sales, member and non-member profiles and donations.
Perform all event registration processes including producing edit reports, proofing entry for accuracy, processing cash receipts and credit card payments, and generating reports for reconciliation.
Respond to all written, phone, fax and char inquiries involving registrations, payments, changes to member profiles and other concerns with an initial response within one business day in while providing a high level of customer service.
Process all invoices and payments for all events, exhibits, membership dues, product sales, and donations. Processes payments in the AMS (SalesForce), following agreed-upon procedures set up with the finance department.
Maintain security and integrity of credit card information used for payment processing.
Assist with membership inquires, membership eligibility, application review and approval, and prospect requests.
Assure that new members are processed quickly and efficiently and maintain data integrity for each new member record.
Conduct extensive research using NACAC Board-approved resources as well as coordinate supporting documents to determine eligibility for the various membership categories.
Recommend procedures to improve efficiency and effectiveness of registration, product sales and dues process. Assist in the production and maintenance of procedural manuals for the registration, product sales and dues collection, and other processes as well as office procedures and schedules relating to the position.
Fulfills online orders, inquiries and returns.
Travel may be required to assist with on-site registration at association events.
Bachelors or associates degree.
Some college level accounting courses.
Prior association or customer service center experience.
Familiarity with registration & accounting procedures.
KNOWLEDGE, SKILLS & ABILITIES
Accurate and quick data entry skills
Extreme attention to detail with high-volume activity
Proficiency in Microsoft office and various computer software packages
Knowledge of Association Management Software (AMS) preferred, Salesforce experience a plus
Flexibility to handle multiple projects
Good time management skills
Customer service orientation
Strong communication skills, in particular excellent phone etiquette.
Passionate and inspired by NACAC’s mission and purpose.
About National Association for College Admission Counseling
NACAC is the world’s largest association supporting professionals who serve students as they make choices about pursuing postsecondary education. The association works to expand access to higher education through policy, advocacy, convening, education, and training. It has a membership of more than 23,000, comprised of postsecondary admission professionals, high school counselors, independent educational consultants, community based organizations, and
others throughout the United States and around the world. NACAC is fortunate to partner with 23 state and regionally based affiliate organizations that share a common mission to serve and support the needs of admission and counseling professionals. In addition, the organization cultivates special interest groups. These “micro communities” nurture the growing diversity of interests across the association.
NACAC is in the process of reinventing itself during a time of disruption for both the college admission profession and higher education associations. New strategic vision, mission, and values statements, as well as a new organizational structure, will ensure the organization becomes a cutting-edge influencer,... leading and supporting the transformation of the college admission profession.
NACAC commits to:
• Leading important initiatives resulting in a more diverse and inclusive student population
• Boldly influencing higher education policy
• Serving as a clearinghouse for readily accessible knowledge sharing, transformative professional development opportunities, and cutting-edge research
• Creating a membership that is reflective of the changing demographics among students
To ensure the organization’s success, NACAC is committed to being innovative, nimble, and meeting the moment— working at the speed of light to stay ahead of the curve and to lead meaningful and impactful change.
Recently, NACAC staff members participated in strategic visioning sessions to reaffirm, as well as reimagine, its organizational values and guiding principles. The newly developed vision statement and values direct the CEO, the senior leadership group, and staff in their work together as they seek organizational and cultural transformation to better serve
NACAC’s membership and external stakeholders, in service of the college admission counseling profession.
Staff Vision Statement
We are the trusted source of information and resources for NACAC members and the students they serve, providing exceptional service and stewardship to meet the evolving needs of the college admission counseling profession.
Dr. Angel B. Pérez became CEO of NACAC in July 2020. Prior to joining NACAC, he served as the vice president for enrollment and student success at Trinity College in Connecticut, where he also taught in the educational studies department. A recognized thought-leader on issues of equity and access in American education, he is a tireless champion for underrepresented communities and a creative advocate for reform. Named by a Forbes article in 2019 as the most influential voice in college admission, he strives to build an educational ecosystem that better represents today’s America.
Dr. Pérez’s expertise has been sought by key policy influencers. In 2016, the governor of Connecticut appointed him to the New England Board of Higher Education, and he was chosen by the Gates Foundation and the National Association of Student Financial Aid Administrators to serve on Forward50, a group of higher education leaders presenting solutions to Congress. In 2019, the New York Times Magazine profiled his story in a cover feature, and he is a frequent contributor and commentator in national media outlets, including the Washington Post, NPR, CBS Evening News, NBC Nightly News, Forbes, and the Chronicle of Higher Education. Highlights of Pérez’s first seven months were featured in a recent article, “How an Association Rebounded, Turning Challenges into Progress,” in Associations Now Daily News, the daily newsletter from ASAE, the Center for Association Leadership.