Careers

Overview

The Education Programs & Services Administrator role with the ASA Education Foundation (ASAEF) works closely with the ASAEF team on a variety of projects and initiatives to support department productivity. Main responsibilities include the maintenance and administration of the support resources of ASA University, including the day-to-day operation of the association’s learning management system, customer enrollment and service, and other ancillary administrative tasks to support team initiatives.

Specific Responsibilities

• General departmental administrative support
  • Tracking/maintaining various departmental activities
  • Assistance with departmental sales/marketing initiatives (e.g. mailings)
  • Coordination and planning of departmental in-person events (e.g. Trustee meetings)
  • Customer-facing phone/email coverage for ASA University/ASA members
• Learner Administration via LMS
  • Maintain learner database inside LMS for data integrity
  • Assist with customer account creation, LMS troubleshooting, course technical support
  • Execute course enrollment requests
  • Test and quality control for courses as requested (new & existing content)
  • Standardize processes and procedures for customer-facing workflows
  • Collect regular feedback on user experience and make suggestions for workflow improvement
  • Perform routine cleanup of customer-facing portals such as LMS, website, downloadable resources
  • Assist in review, testing, and implementation of LMS updates and enhancements
• Communicate with training managers to approve training requests via ASA-U
• Participate in customer orientation webinars as requested
• Manage and maintain education resources on ASA website as they are updated
• Input new courses into online store and LMS, maintain associated process documents
• Maintain a consistently updated master inventory of course offerings from ASA-U
• Research and provide recommendations for 3^rd party content based on user needs
• Provide ancillary administrative support to all ASAEF Committees, task groups, and team members
• Foundation donation tracking & communication to donors
• Other duties as assigned by the VP of Education.

Requirements

• Bachelor’s degree or equivalent experience.
• Computer literate in Microsoft Office Suite.
• Innovative and energetic self-starter; fast learner with the ability to multi-task.
• Attention to detail, superior organizational skills, and high degree in accuracy in task completion.
• Able to work independently with some direction.
• Professional and friendly manner while supporting ASA team members and the membership at large.
• First-rate grammar and writing skills.
• Interest/experience in e-Learning and LMS software helpful.

For consideration, please click on the 'Apply Now' button or send your resume and salary requirements to tkenney@asa.net.