Careers

About the American College of Surgeons and Committee on Trauma

The American College of Surgeons is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients.  The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

The American College of Surgeons Committee on Trauma (ACS COT) aims to develop and implement programs that support injury prevention and ensure optimal patient outcomes across the continuum of care. This role falls within the Trauma Quality Programs. These programs set the standards for optimal care of the injured patient, send auditors to ensure that hospitals are meeting those standards, provide hospitals with data reports on patient outcomes, and tools to improve clinical care.

Summary:  ? The Program Manager, Trauma Operations is responsible for major areas of the customer service, business processes, marketing, and program management. This person will manage efforts to prioritize customer service, improve and standardize business processes across the Trauma Quality Programs, carry out marketing initiatives, improve our use of social media and the website, and assist with new business development. This role will oversee site visit reviewer management and onboarding. The person in this role is a resource to all staff, leadership, and stakeholders.

This exempt position will report to the Manager, Trauma Quality Programs Operations in the Division of Research and Optimal Patient Care.

Primary Responsibilities:

• Business Processes and Template Development: Foster appropriate integration and alignment of processes and resource tools across programs and within the ACS and identify opportunities for collaboration and mutual benefit with internal and external stakeholders. This includes, but is not limited to, creating standard business processes across the TQPs, business templates for staff use, business plan development, and strategic business planning. Develop and maintain internal processes and procedures to manage major program areas, including but not limited to recruitment and program promotions, use of social media, business processes, business templates, and customer support.
  
  
• Customer service lead: Establish and maintain policies and procedures that ensure consistent and excellent customer and committee support. Develop a sustainable approach to continually monitor and evaluate program usage and participation, as well as customer satisfaction. Work across teams to identify ideas for program and product improvement and contribute the business perspective on program growth and development.  
  
  
• Budgets and finance: Work with the Business Management team to improve monthly reconciliation and budget forecasting.
  
  
• New program development: Take the lead in designing, implementing, and sustaining projects and programs that support and advance Trauma Quality Programs. Participate in the development and roll out of new programs and updates to current activities. 
  
  
• Marketing and social media: Take the lead with marketing, website, and social media activities to ensure they are timely, accurate, and well-integrated. Work with staff leadership and Integrated Communications to carry out marketing initiatives, determine where we need to be spending resources for external outreach to increase program participation, and improve social media usage.
  
  
• Committee and Leadership Support: Track consultant and liaisons to all work groups within the TQPs to ensure these are current and accurate. Work with program and surgeon leadership to ensure that there is regular communication and meetings for the Pillar leadership. Track Pillar members and support the succession planning process. Take the lead on advancing the leadership groups for TQIP Collaboratives and Level III.
  
  

• Other duties as assigned.

Required Education and/or Experience:

• Bachelor’s degree from an accredited college or university is required. A Master’s degree is preferred.
  
  
• A minimum of 4 years experience in a related role is preferred.
  
  
• Excellent writing and verbal communication skills.
  
  
• Project management experience and/or training strongly preferred. 
  
  
• Critical thinking and strong organizational skills.
  
  
• Self-motivated and able to work independently and as a member of a team.
  
  
• Ability to plan and prioritize workload to meet deadlines.
  
  
• Ability to establish strong working relationships with both internal and external stakeholders.
  
  
• Proficient in Microsoft Office Products (Outlook, Word, Excel, and PowerPoint).

Fiscal Management:  This position is required to provide staff support to the supervisor in the development of the unit’s annual budget, program or project budget.

Physical/Work Environment: Fast paced with significant people interaction. No lifting over 20 pounds, minimal reaching bending and stooping. Performs work in a normal office environment with long hours in front of the computer.

Other Necessary Requirements: Evening or weekend duties may be required. Moderate travel (quarterly) for activities such as out of town meetings is required.

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.