Careers

Company Overview

We are the American Academy of Sleep Medicine (AASM), an innovative professional medical association located in Darien, IL, a southwest suburb of Chicago. Established in 1975, the AASM is a professional, forward-thinking membership organization dedicated to the advancement of sleep medicine and related research. Our mission is to advance sleep care and enhance sleep health to improve lives. We represent a combined membership of 11,000 accredited member sleep centers and individual members, including physicians, scientists, and other health care professionals.

In pursuit of improving sleep health and promoting high quality patient-centered care for all people, the AASM is dedicated to fostering a culture that is committed to excellence, inclusive, flexible, collaborative, appreciative, supportive, and innovative. We strive to live out these team values each day and are looking for others who would like to do the same.

The health and safety of our valued employees are of the utmost importance to us. A majority of our employees enjoy a hybrid work arrangement, working primarily remote with the option to work in our Darien, Illinois office. In 2022, we'll host four "comeback days" in May and in the fall to get reacquainted with working in person with each other. Employee feedback from these experiences will help us determine a long-term arrangement. As a result, only local candidates will be considered for this position.

Job Summary

We are looking for an enthusiastic Membership Assistant to support the membership department’s retention, recruitment, and service of members, including providing customer service, processing membership applications, and data entry.  The AASM Membership Assistant will have at least one year of administrative experience, strong customer service skills, and a sharp eye for details. This person also thrives on collaboration but is also a motivated self-starter.

Responsibilities and Duties

• Serve as a primary information point of contact for current and prospective members. Respond to inquiries, providing follow up as necessary from request to resolution on a day to day basis.
• Responsible for membership application processing, data validation, student verifications, new member kitting, etc.
• Maintain member database to ensure accuracy and completeness of member information and periodically assist staff with data requests.
• Processing and organizing returned mailings, contacting members for updated information, and rectifying information in system.
• Help identify key statistics to include in membership reports and assist in building the reports.
• Assist with implementation of membership marketing programs and campaigns.
• Occasional work with the graphics department providing design direction.
• Reception relief duties.
• Other tasks as assigned by supervisor.

Qualifications and Skills

• Associate degree desired, will accept a combination of education and prior work experience
• 1 year of related experience
• Excellent verbal and written communications (including proofreading and editing)
• Excellent customer service skills and a positive attitude
• High degree of organization and attention to detail
• Ability to coordinate multiple projects at one time and prioritize responsibilities
• Team orientated
• Ability to enter data with a high level of accuracy

Bonus Skills

• Association experience
• Association management software (AMS), Customer Relationship Management (CRM) System or Salesforce/iMis Platform
• Intermediate Excel, Word, PowerPoint skills

Aside from the great job opportunity, we offer a collaborative and fun work culture with amazing benefits and annual bonus potential. Check out our careers page for a glimpse at life at the AASM.

• Affordable medical & dental coverage for you and your family
• Free life & disability insurance
• 3 weeks of PTO (personal/vacation/sick time) plus paid company holidays
• PAID parental leave
• Flex-time hours
• Business casual environment
• Generous 401(k) plan
• Flexible spending & dependent care accounts
• Discounted fitness membership
• Costco membership
• Weekly “Wellness Wednesdays” with virtual walk, stretch and healthy snack breaks
• Twice daily “plank breaks”
• Seasonal virtual employee events