Salary is negotiable based on experience. This position is a full-time, non-exempt role and is eligible for ABA full employee benefits. This position is eligible for our hybrid work schedule of 3 days in-office, 2 days remote work. Exceptions to this schedule will be required to support and produce in-person events. ABA operates on a 40-hour workweek; overtime may be required occasionally.
4 Year Degree
Telecommuting is allowed.
The Events and Membership Coordinator works as a member of both of the vital ABA Meetings and Membership teams, providing extensive operational and administrative support of ABA’s member and meeting services. The Coordinator serves as the first line of contact for member inquiries and event registration, and is critical in increasing engagement by members in ABA’s member events and services. The Coordinator also serves as a key resource on ABA’s AMS and events platform, providing significant data management and supporting the ABA team in the deployment of new technologies. The role requires strong self-direction, keen attention to detail, the ability to independently research solutions to problems, and follow technical procedures successfully.
Events & Meetings
Support the Senior Director with the operations and logistics of all member engagement events, including the Annual Convention, ABA Professionals Group events, and other meetings/programs.
Lead all Professionals Group virtual events and all standalone ABA webinars, working closely with the ABA Marketing and Government Affairs teams in the production of these events.
Be knowledgeable about all ABA events in order to promote participation in ABA Professionals Groups and events while carrying out membership duties.
Assist with the logistics of member events and in-office events, including but not limited to, securing reservations and ordering meals when necessary, recruitment and communications with speakers and presenters, venue details, program logistics, registration site creation and messaging, housing and registration reconciliation, onsite registration, and event satisfaction surveys.
Assists in projects related to the International Baking Industry Exposition (IBIE Baking Expo) planning and logistics areas. Projects include but are not limited to the Corporate Meeting Program, ABA-BEMA booth activities, Global Baking Night, ABA education sessions, and other activities as needed.
Interface with the Education team to analyze enrollees in the Bakers Manufacturing Academy and convert those enrollees into the AMS and future registrations for various ABA events.
Manage all aspects of the AMS database, including the updating and maintaining of membership records and lists. Manage the updating of member lists external of the AMS.
Prepare mailing and email distribution lists for membership and marketing campaigns.
Serve as an initial voice of customer service for members and then escalate member questions as appropriate to the ABA team.
Support the Director of Membership and VP-OM in the annual membership renewals process and in ongoing member engagement campaigns. Enter and maintain annual dues invoicing functionality in YM.
Track dues payments and produce internal monthly membership updates for the ABA team. Manage the production of thank you letters from ABA’s CEO to new and renewing members.
Produce meeting packets and prep materials for member recruitment and engagement meetings by the ABA staff.
Support the Director of Membership in the onboarding of new members, specifically invoices and payment processing and the entering of company information into the AMS.
Work with the VP-OM and Director of Membership to invoice and process member dues payments, and track renewal rates.
Support new member recruitment efforts with SalesForce data maintenance, the harvesting of company contact information for entry into SalesForce, and email marketing efforts as needed.
Position duties are subject to change.
Required Education and Experience
2 to 3 years of experience in an events, operational, administrative, or membership role. Experience at non-profit or association preferable.
BA or BS in business, hospitality, or a related field.
Event operations and logistics experience required.
Proficiency in Microsoft Office, and particularly Excel, required.
Experience working with databases and/or an Association Management System (AMS).
Experience working with Cvent or other applicable event/registration management software systems.
Experience working with virtual meeting software, GoToMeeting/GoToWebinar and Microsoft Teams experience a plus.
Candidate needs the ability to lift objects of up to 25 lbs.
Excellent customer-service ethic and responsiveness, someone who is willing to do what it takes to get the job done.
Ability to work well under pressure, meet deadlines while making sounds decisions, and represent ABA in a positive and professional way.
Ability to work collaboratively as well as independently. A team player who is objective and open to others’ opinions.
Strong comfort level with new technologies and is forward thinking in terms of technology deployment.
Intermediate analytical and problem-solving skills are needed. A good comfort level in working with numbers and data sets.
Excellent organizational skills. Must be detail-oriented and a strong multi-tasker.
Ability to adapt and be flexible in a dynamic, hybrid work environment. Ability to work effectively with occasional interruptions, handle frequently changing priorities, and manage unscheduled tasks with accuracy.
Occasional domestic travel (less than 15%) will be required for events production.
The American Bakers Association is a trade association that represents the voice of the wholesale baking industry. This is an opportunity to work in a results oriented, mission-driven environment that empowers staff to creatively carry out responsibilities. ABA is a fun, team-oriented atmosphere and has been selected as a Best Place to Work by the NAM Council of Manufacturing Associations. ABA’s office is in downtown Washington, DC with convenient public transportation options nearby. ABA is an equal opportunity employer that values diversity and inclusion in the workplace.
The International Baking Industry Exposition (IBIE) is the largest event in the Western Hemisphere, bringing together all segments of the grain-based foods industry supply chain. Held in Las Vegas every three years, IBIE gathers the baking community to fuel the next generation of bakers, promote economic growth, educate and advance the future of baking together. Owned by the American Bakers Association, and the Bakery Equipment Manufacturers and Allieds (BEMA) and supported by the Retail Bakers of America (RBA), all proceeds from this non-profit event are invested back into the grain-based food industry.