Careers

The American Retirement Association is looking for a Data Entry & Processing Clerk to join our team. Based in Arlington, Virginia, we enjoy a fresh, energetic working environment near the Ballston Metro station. We offer a competitive salary, a comprehensive benefits package, a supportive environment, and the opportunity to be a part of a growing professional team in an exciting field. Visit our website at www.usaretirement.org.

Reporting to the A/R Manager, the Data Entry & Processing Clerk is responsible for the accurate processing of all incoming customer orders, including but not limited to member applications, renewals, conference and webcast registrations, education, and publication orders.

Responsibilities include:

- Receive, track, and process (via association management system) all incoming customer orders received by mail, fax, email, phone, and websites/portals; provide payment application support.

- Process customer order refunds and adjustments in association management system.

- Update customer records in association management system to ensure data integrity of customer information.

- Communicate with customers to resolve issues related to order, payment, and refund processing.

- Serve as backup for daily full-cycle processing of cash receipts.

- Fulfill survey orders as necessary.

- Other duties as assigned.

About American Retirement Association:

The American Retirement Association, a non-profit professional association, has a long and storied reputation that dates back to its founding in 1966 as the American Society of Pension Actuaries. Today, its 30,000+ members include every type of pension professional – from business owners, actuaries, consultants, and administrators, to insurance professionals, financial advisors, accountants, attorneys, and human resource managers. While American Retirement Association members come from all corners of the country, representing every part of the industry, they are all united by their belief in and commitment to the private workplace retirement system.

The American Retirement Association’s mission is to empower retirement professionals to build a stronger workplace retirement system for Americans through information, education, and advocacy.

Employee Benefits:

The American Retirement Association offers its full-time employees a robust benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Profit Sharing 401(k) Plan
• Defined Benefit Pension Plan
• Health Savings Account
• Flexible Spending Account
• Eleven Paid Holidays
• Eighteen Days of Paid Time Off
• Two Hours of Personal Leave Per Month
• Parental Leave
• Hybrid Work Arrangement (Telework on Mondays and Fridays)
• Commuting/Telework Benefits
• Employee Assistance Program
• Membership in Pryor+ Learning Management System
• Membership in Experian My Financial Expert
• Worldwide Travel Assistance Program
• Will Preparation Services

To Apply: 

If you are looking for an opportunity to join a dynamic non-profit association with a great working environment, apply today! Please include a resume, cover letter, and your salary requirements (avoiding the term "negotiable"). No phone inquiries, please. We look forward to hearing from you!

American Retirement Association is an Equal Opportunity Employer. American Retirement Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Qualified candidates will have:

- Proficiency in association management systems (e.g., Personify, iMIS, netFORUM) and Microsoft Office Suite.

- Superior attention to detail.

- Ability to analyze problems, develop a path toward problem solving, and continue the process to completion.

- Strong interpersonal and communication skills.

- Capacity to communicate, both written and verbal, with tact and professionalism.

- Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities.

- Effective organization skills.

- Ability to work autonomously with initiative.

- 1-3 years of experience in a similar role, or a combination of experience and education.

- Non-profit organization experience a plus.

About American Retirement Association

The American Retirement Association, a non-profit professional association, has a long and storied reputation that dates back to its founding in 1966 as the American Society of Pension Actuaries. Today, its 30,000+ members include every type of pension professional – from business owners, actuaries, consultants, and administrators, to insurance professionals, financial advisors, accountants, attorneys, and human resource managers. While American Retirement Association members come from all corners of the country, representing every part of the industry, they are all united by their belief in and commitment to the private workplace retirement system. The American Retirement Association’s mission is to empower retirement professionals to build a stronger workplace retirement system for Americans through information, education, and advocacy.

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