Alexandria, VA
Remote
Alexandria, VA
Alexandria, VA
Alexandria, Virginia
Alexandria, VA
Posted: 19-Jan-23
Location: Washington, DC, D.C.
Type: Full Time
Salary: $50,000-$55,000
Categories:
ASAE helps associations, and the professionals who lead, manage, and work in them, transform society through the power of collaboration. We are looking for someone to join our team as the Coordinator for the Learning Team. Candidates must be able to work in a diverse, inclusive, and collaborative environment where colleagues are engaged, respect and support each other, hold themselves accountable, and celebrate their work.
This position reports to Director, Learning Experiences to manage the day to day customer service and administrative support for various events, programs, and conferences for ASAE Learning. You have strong organizational skills and experience with customer service and database management.
Responsible for providing customer support, administrative support, and database management for the ASAE Learning Team. Work with other ASAE staff teams and departments to coordinate program, meeting, and event logistics as appropriate. When assigned (in person or online), manage logistics, content and all functions related to the programs and events.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Provide customer service via phone and email in support of Learning team in person and digital activities
- Manage the Learning & eLearning email boxes
- Work closely with member services to provide support to ASAE members around Learning programs
- Build and manage Aptify projects for Learning team programs
- Maintain and update website for Learning programs
- Oversee and provide regular SharePoint updates to Learning content.
- Logistics support for online events
- Manage and report on registration numbers for programs
- Organize and order supplies for the department as well as signature programs and conferences, as needed.
- Registration and support for in person meetings as needed
- Provide day to day oversight, customer service, and support to LMS (Learning Management System)
- Assist program managers on logistics related to program materials for CEO Symposium and Exceptional Boards.
Essential Skills
- Prior association or customer service center experience.
- Must have excellent interpersonal and organizational skills
- Strong time management and organizational skills with excellent attention to detail
- Solid Database entry and word processing
- Customer Service experience
- Strong organization, documentation, and prioritization skills.
- Well-developed written and verbal communications skills.
- Ability to adapt to quickly changing schedules.
- Ability to work cooperatively with others, including working well with interdepartmental teams, as well as, independently
- Advanced computer skills are essential including proficiency in MS word, Excel, Outlook, Power Point, association database management software. Flexible to
- Ability to approach challenges in a solutions-oriented manner.
- Works well under pressure and maintains professional relationships with colleagues.
- Desire and passion to learn and understand how the association industry operates.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment.
Physical Demands
Must be able to lift up to 25 lbs.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Travel
Position may require up to 10% of business travel annually to attend meetings and events as directed by the supervisor.
Required Education and Experience
High School Diploma or Equivalent
1-3 years experience
Preferred Education and Experience
Associates degree and or Bachelor’s degree preferred.
Other Requirements:
- Effective listening, communication (verbal and written), customer service skills a must.
- Solid organizational skills and analytical ability with special attention to detail, follow-up and accuracy.
- Ability to work on a team or independently.
- Able to track and report on progress on a weekly basis.
- Ability to work productively and collaboratively with a wide range of personalities including displaying good judgment when making time sensitive decisions.
- Establish and adhere to deadlines and be flexible as project work can frequently change.
- Be a strong communicator and be able to give and follow instructions with minimal guidance.
- Display good judgment when making difficult decisions.
Benefits Offered:
- Hybrid Work from Home Arrangements
- Flexible Work Hours
- Casual Dress Code
- Medical, Dental, Vision
- Prescription Plan
- Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- Generous 401k Retirement Plan
- Life and AD&D Insurance
- STD/LTD
- Employee Assistance Program (EAP)
- AFLAC
- Legal and Identity Theft Plans
- Company Paid Professional Development
- Tuition Reimbursement
- Computer Purchase Program