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Associations International, LLC
Remote - Europe (Brussels, Belgium preferred)
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Details
Posted: 22-May-23
Location: Remote - Europe (Brussels, Belgium preferred)
Type: Contract
Categories:
Chapter Relations
Preferred Education:
4 Year Degree
Internal Number: 1730148
ABOUT ASSOCIATIONS INTERNATIONAL
Associations International is a full-service association management firm providing services and support for international and domestic associations. We focus on the needs of each of our partner associations, helping them build their membership, promote their missions, and support their value.
Above all, we nourish their ability to grow. We hire diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the team. We pride ourselves on creating a culture of respect and belonging and are proud to have been named a Best Places to Work in Kentucky award recipient for eleven years and counting!
ABOUT THIS ROLE
The International Coaching Federation & Foundation (ICF) is the largest resource for business and personal coaches, representing more than 50,000 members and 30,000 credential holders. ICF supports and preserves the integrity of coaching through standards supported by the individual membership.
We are seeking a Chapter Relations Manager to join the ICF Professional Coaches (PC) team. The Chapter Relations Manager is the day-to-day Communication and Operations liaison to selected chapters. This individual will focus on chapter support in line with strategic initiatives deriving from the ICF Strategic Plan, contributing to boosting membership acquisition and retention and diversifying and strengthening ICF’s global presence with a focus on sustainable growth. The ideal candidate will be located in Europe (preferably in or around Brussels, Belgium).
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Manages relations with national Chapter leadership teams and multinational chapter forums
- Provides support for Chapter operations and capacity/community building
- Filters membership inquiries on ICF’s identity, branding, programs, and activities, and re-routes them to the Global Customer Service Team as appropriate
- Maintains accurate Chapter records and details of Chapter leadership teams
- Supports the EMEA director and PC team in maximizing ICF’s impact and visibility
- Assists in the monitoring of the operations budget
- Reaches out regularly to Chapter leaders in support of new and existing resources e.g., ICF PC Annual Chapter Support Calendar, Governance and Treasurer Toolkits, etc.
- Responds to inquiries regarding the formation of new ICF Chapters
- Develops relationships with third-party entities that can be harnessed as pipelines of ICF membership.
- Facilitates education programs for volunteer leaders
- Collaborates with Chapter leadership to support Chapter and regional activities, including facilitation of forum meetings and coordination of regional activities
- Provides continuity of service in the environment of evolving volunteer leadership
- Serves as “dissemination and distribution channel” for global programs and services
- Manages performance to established KPIs
- Supports implementation and enhancement of existing leadership development programs including Global Leaders Forums and Leader Support toolkits
- Supports a regional performance management process for all Chapters to measure and evaluate progress to goal and drive Chapter development
- Provides connection between ICF PC staff and regional communities
- Maintains regular cadence of inter-regional communication
- Other duties as assigned
SKILLS & QUALIFICATIONS
- Excellent writing, communication, and organizational skills
- International professional association management experience strongly preferred
- Works well independently and in a team environment
- Strong customer service initiative
- Top administrative and budget management skills
- Exceptional multi-tasking, project management, and time management skills
- University degree or equivalent
- Excellent English verbal and written communication skills
- Excels at working with a globally diverse network
- Travel as needed
- Initiative with a high sense of responsibility and autonomy
- Global and inclusive mindset
- Technologically proficient in hardware, office software, and social media
- Additional languages a plus
WHY JOIN ASSOCIATIONS INTERNATIONAL?
We hire diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the team. We pride ourselves on creating a culture of respect and belonging and are proud to be a Best Places to Work in Kentucky award recipient since 2012!
- Flexibility: remote, hybrid, and in office flexibility
- Competitive Compensation: based on skills and experience
- Benefits: Full benefit package including medical, and company paid dental, vision, long-term disability, and life insurance
- Retirement: 401(k) with company match (because we all want to retire one day)
- Time Off: Comprehensive time off to do the things you love including holidays, vacation, sick, and floating holidays
- Culture: Best Places to Work in Kentucky award for 11 years and running
Associations International is committed to creating a diverse environment and is proud to be an equal opportunity employer. AI recruits, employs, trains, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have a disability or special need that requires support in applying, please reach out to our HR team at 859-219-3567.
About Associations International, LLC
Associations International is a full-service association management firm providing services and support for international and domestic associations. We focus on the needs of each of our partner associations, helping them build their membership, promote their missions, and support their value. Above all, we nourish their ability to grow.
We hire diverse and talented people who drive the success of our partner associations by bringing their talents, passions, and expertise to the team. We pride ourselves on creating a culture of respect and belonging and are proud to have been named a Best Places to Work in Kentucky award recipient from 2013-2021!
https://jobs.kcsae.org/jobs/18618687/chapter-relations-manager
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