Oakbrook Terrace, Illinois
Washington, D.C.
Arlington, VA
Raleigh, North Carolina
Posted: 21-Mar-25
Location: Brentwood, Tennessee
Type: Full Time
Categories:
Required Education:
Additional Information:
Position: Certification Manager
Reports to: Senior Certification and Programs Manager
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We are Solutionaries.
Parthenon Management Group is an association management company offering management services to professional medical and scientific societies. We offer strategic guidance and bring creative solutions with a vision for the future.?
The Certification Manager supports PMG’s goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment and accountability. As a member of the PMG team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge. In supporting the client’s certification program, you will contribute to a certification process that reflects best practices, rigorous standards, and continuous improvement in professional assessment.
PRIMARY DUTIES AND RESPONSIBILITIES, include the following but are not limited to:
Program Management
- Certification Operations: Manage the end-to-end operations of the client certification examinations—including candidate application review, exam scheduling, and registration—to ensure a seamless, candidate-focused experience aligned with client’s standards.
- Examination Administration: Serve as the primary contact for the administration of the certification examination, overseeing communication channels, website content updates, candidate notifications, and exam logistics.
- Stakeholder Collaboration: Work closely with the Certification and Programs Director, committee leadership, and vendors to monitor progress and maintain alignment with client’s rigorous quality benchmarks.
- Candidate Engagement: Establish and maintain communication with training program directors and potential candidates to promote participation and ensure clarity regarding certification requirements and timelines.
- Candidate Applications: Oversee the receipt, evaluation, and monitoring of examination accommodations and board candidacy applications, ensuring compliance with client’s policies.
Appeals
- Score Verification & Extensions: Process appeals related to score verifications and extensions of candidacy, reporting outcomes to the Certification and Programs Director.
- Committee Coordination: Liaise with the Appeals Committee as needed to resolve candidate concerns while maintaining the integrity of the certification process.
Committee and Content Management
- Collaborative Content Development: Work with item development committees and subject matter experts to build and review examination content that reflects client’s competency framework and industry best practices.
- Meeting Facilitation: Organize and lead in-person and virtual meetings with item development committees, ensuring clear communication of item development guidelines and feedback from psychometric analyses.
- Training and Quality Control: Develop and deliver ongoing training for committee members; perform quality control reviews of exam items, images, metadata, and other related materials to ensure consistency, clarity, and alignment with client standards.
- Innovation in Assessment: Collaborate with committees to refine and innovate the content development process (e.g., item gap analyses and the integration of automated item development tools).
IT/Systems Management
- System Enhancements: Collaborate with internal IT teams and external vendors to design, test, and implement system enhancements that meet the evolving needs of the client Certification Program.
- Database and Portal Management: Maintain secure and up-to-date databases for examination items, images, and metadata within the item banking software; oversee ongoing maintenance of candidate and examination portals.
Other Duties
- Credentialing Audits: Prepare and track the annual credentials audit, reviewing and approving candidate credentials in accordance with client policies.
- Task List and Reporting: Assist with the development and maintenance of the Board’s task list, prepare regular reports, and support other projects as assigned by the Certification and Programs Director and Executive Director.
- Backup Support: Serve as backup support to the Certification and Programs Director, ensuring continuity of operations.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s Degree from a four-year university or equivalent experience.
- Experience with technology applications in credentialing and examination management.
- Minimum of 2 years’ experience in customer service, with strong verbal and written communication skills.
- Excellent organizational skills and high attention to detail.
- Proficient in Microsoft Office Suite (Word and Excel); additional experience with credentialing systems is a plus.
- Preferred: Prior experience with certification or credentialing organizations.
Preferred:
- Experience working with other credentialing organizations.
WORK ENVIRONMENT
Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. On occasion, the individual must be able to do moderately demanding physical activity such as handling and opening boxes weighing 35-40 pounds, standing and walking extensively throughout the day.
BENEFITS
People come first at PMG. That goes for both our clients and our team members. We are known for our exceptional customer service and work ethic. Our clients are like family to us! But our real families are also a priority. From flexible work schedules, including work-from-home plans, paid volunteer days, profit sharing and more, PMG takes great care of its team members.
- We offer:
- Medical, Vision, and Dental insurance
- Disability insurance
- 401(k)
- 2 Personal Days, 8 Paid Holidays, PTO Days
- 6 weeks parental leave
- Employee Development
- PMG offers one paid Give Back Day to employees where team members can volunteer at their favorite cause on PMG's dime.
- We are passionate about creating a workplace that promotes and values diversity. We serve associations that are global, multicultural, and diverse, and we want to reflect that inside our walls. More importantly, creating an environment where everyone, from any background, can do their best work is just the right thing to do.