Title:  Associate, Certifications

Department/Unit: Certifications/Education

FLSA Status:  Full-time, Non-exempt

Location: This position is located onsite at the APTA headquarters in Alexandria, VA

About APTA

Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

Then you want to work for APTA!

APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.

Summary

We are seeking a highly organized professional to provide administrative support for activities of the Certifications Department, specifically for the Credentialed Clinical Instructor Program (CCIP) and Clinical Performance Instrument (CPI) program. The candidate will assist department colleagues with carrying out efforts to meet objectives of organizational priorities with a focus on departmental contributions to education and certification strategy for the Association; support operational needs for appointed and member volunteer groups and APTA leadership; provides support with data entry as appropriate including compliance documents; seek out and support opportunities for continuous quality improvement in department activities.  Effective champion of the Association vision, mission, and brand.

Essential Functions

• Provides administrative support for the implementation of work plans related to respective activities of the Certifications department which align with organizational priorities and the Association’s education and certification strategy.
• Manage all CCIP Level 1 and 2 course logistics. This includes working with the trainers and course sponsors to schedule courses and provide customer support to all participants.
• Supports the Certifications team in the implementation of the programs, priorities, and projects in partnership with the Association and staff colleagues.
• Monitors the CCIP computer system to ensure participant registration is accurate.
• Reports discrepancies in course payments.
• Manages and triages all FreshDesk Tickets and phone calls for both the CCIP and CPI programs. This includes providing information about the programs, tech support, and administrative support to current and prospective participants.
• Provides support of the department operations, including opportunities to advance and gain efficiencies.
• Prepares in consultation with the Manager, department level data which supports and aligns with the APTA data strategy.

Staff Expectations

• Upholds and fosters team values
• Complies with all APTA policies and procedures
• Performs other duties as assigned to foster achievement of association priorities

Qualifications

• High School Diploma required; Bachelors preferred
• Experience working in a business setting
• Solid Microsoft skill set, particularly Word, Excel, and PowerPoint
• Attention to detail, particularly when entering data accurately in a variety of systems or programs
• Experience in handling and prioritizing a variety of projects
• Ability to adhere to and meet deadlines
• Excellent oral and written communications skills
• Excellent customer service skills
• Ability to learn quickly and adapt to changing situations
• Project management experience a plus
• Possess team/program mind-set and be willing to share ideas and opinions to move projects forward

Travel Requirements

5% - National

How To Apply

Please send resume and cover letter, including salary requirements, when applying.

Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.

The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, ethnic or national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, sexual orientation, gender identity, disability, or military status or any other characteristic protected by law.

APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov.

APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.

About American Physical Therapy Association

The American Physical Therapy Association (APTA) is an individual membership professional organization representing more than 100,000 member physical therapists (PTs), physical therapist assistants (PTAs), and students of physical therapy. APTA seeks to improve the health and quality of life of individuals in society by advancing physical therapist practice, education, and research, and by increasing the awareness and understanding of physical therapy's role in the nation's health care system.APTA prohibits preferential or adverse discrimination on the basis of race, creed, color, gender, age, national or ethnic origin, sexual orientation, disability, or health status in all areas including, but not limited to, its qualifications for membership, rights of members, policies, programs, activities, and employment practices. APTA is committed to promoting cultural diversity throughout the profession.APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff commUNITY.

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