Position Summary: The Programs and Chapter Specialist supports the Membership Department by facilitating effective communication, program and membership management for all membership related activities.

 Primary responsibilities include but are not limited to:

• Maintaining regular and consistent communication with multi-state membership leaders, and responding to inquiries
• Developing and delivering technical training content for multi-state membership leaders.
• Developing engaging content for the membership e-newsletter.
• Monitoring and analyzing trends in membership and recommending strategies to strengthen membership programs and engagement.
• Working closely with marketing teams to coordinate outreach campaigns and communications.
• Establishing compliance reporting protocols and providing oversight and adherence to guiding documents.
• Assisting in the preparation of monthly membership reports.
• Providing administrative and technical support assigned.

Benefits:

• Medical/Dental/Vision
• 401(k)
• Life/LTD/STD
• Paid time off
• Tuition assistance

Experience:

• Two or more years of experince in marketing and/or communications, preferably at a nonprofit organization is a plus.
• Familiar with volunteer management (membership, chapter)
• Experience in working with CRM/AMS systems (relational databases)

Technical Skills:

• Experience with website management; WordPress
• Proficient in Microsoft Office Suite; Adobe
• Experience with Canva and other design tools is helpful

Core Competencies:

• High emotional intelligence, exceptional people skills, and a passion for building relationships with customers and internal teams
• Strong project management, research, and analytical abilities.
• Ability to effectively manage multiple projects and adapt to changing effectively.