POSITION SUMMARY

The Membership & Registration Manager is responsible for leading all membership and registration functions across multiple client associations. This includes membership recruitment, retention, database management (Novi AMS), registration support for meetings and conferences, committee coordination, and staff supervision. The ideal candidate will be a proactive communicator, skilled relationship-builder, and process-oriented leader with a passion for member engagement.

This position reports to the Executive Director and plays a key role in supporting client growth and member satisfaction. You will work collaboratively with internal teams and external stakeholders and manage one direct report.

KEY RESPONSIBILITIES

• Lead membership growth, retention, and engagement strategies
  
• Manage member database (Novi AMS); ensure data accuracy and reporting
  
• Oversee dues invoicing and renewal processes
  
• Coordinate registration for client conferences, webinars, and events
  
• Serve as staff liaison to assigned committees, support meeting coordination and follow-up
  
• Supervise and train membership support staff
  
• Collaborate on marketing and communication initiatives to support member outreach
  
• Maintain the accuracy and functionality of the Find-a-Doctor public directory
  
• Assist with surveys, reporting, and other client deliverables

ABOUT TREX
Technical Registration Experts, Inc. (TREX) is a full-service association management company (AMC) based in Chicago, IL, with an additional office in Denver, CO. TREX provides personalized management services to small and medium-sized professional medical societies, including the International Society for Hair Restoration Surgery, American Academy of Cosmetic Surgery, North American Hair Research Society and the Skin of Color Society and its Foundation.

TREX fosters a supportive team environment that values accountability, inclusiveness, and excellence. We are a growing organization offering opportunities for advancement in a collaborative and mission-driven workplace.

QUALIFICATIONS

• 3–4 years of experience in membership management; medical association experience preferred
  
• Proficiency in CRM systems; Novi AMS experience strongly preferred
  
• Excellent organizational, communication, and project management skills
  
• Self-starter with the ability to work independently and prioritize multiple projects
  
• Strong attention to detail and commitment to high-quality work
  
• Willingness to travel (nationally and internationally) 2–4 times per year
  
• Ability to work some evenings/weekends as needed

About AMC-TREX

Since 1993, TREX has been a premier boutique association management company, known for delivering personalized service and expert support to help organizations thrive. We’re not a large, faceless firm—we build close, meaningful partnerships with our clients, and that same spirit of collaboration extends to our team. We’ve built a strong foundation of experience, integrity, and results. Our work is driven by energy, precision, and purpose. Every detail matters—every email, call, meeting, and program reflects our commitment to excellence and care. If you're passionate about making an impact, value professional growth, and want to be part of a supportive, purpose-driven team, we’d love to have you on this journey with us.

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