NAHB is seeking a manager of education programs to join the Federation Member Service’s Education team. This person will oversee daily distribution and delivery of NAHB’s in-person courses and exams, including CAPS, HCCP and pre-IBS offerings. They will serve as the primary liaison to HBAs, instructors, non-HBA partners, colleges/universities and international sites — guiding instructor selection, scheduling, program planning and marketing. Working with the senior director of education programs, they will expand the distribution network and manage budgets, billing and reporting for licensee operations. They will collaborate with the director of digital learning to integrate in-person and virtual learning, and act as a secondary contact for program inquiries and candidate support.

Duties and Responsibilities

• Manage end-to-end in-person course distribution — scheduling, billing, fulfillment, DMS recordkeeping and inventory control — serving as the primary licensee liaison for local program guidance; overseeing invoicing, materials mailings and grading; and partnering with the digital learning director to integrate virtual delivery.
• Partner with the senior director and vice president to grow and diversify NAHB’s licensed distributor network — driving course frequency and variety — by executing targeted marketing and communications, co-creating virtual-ready processes for greater efficiency, and maintaining current records of all license agreements.
• Oversee accounts receivable/payable for licensee course distribution, reconcile monthly general ledger to validate income and expenses, investigate and resolve discrepancies, and produce staff reports with historical and statistical distribution metrics.
• Lead the planning and execution of national in-person courses (e.g., IBS and assigned seminars), serving as on-site staff lead, enforcing NAHB administrative guidelines, and partnering with the senior director and digital learning director to develop course schedules and select instructors (including spokesperson and train-the-trainer) with vice president approval.
• Coordinate special projects supporting NAHB education — including graduation events, guidelines, support strategies, newsletters and promotional campaigns — by maintaining and updating distribution procedures, and conducting outreach to licensees, students and instructors.
• Represent NAHB at the International Builders' Show, the Remodelers Show, and other course events (with additional travel as required).
• Deliver prompt, empathetic support and clear communication to internal and external stakeholders, celebrate successes, offer solution-oriented guidance, and embody NAHB’s mission and core values in every interaction.

Preferred Skills

• Ability to work independently with minimal supervision and ability to use independent judgment in addressing issues and complaints with competing priorities.
• Detail-oriented and strong interpersonal and organizational skills are required.
• Ability to maintain high-quality standards and meet deadlines under a heavy workload.
• Excellent written and verbal communications skills.
• Demonstrated excellence in customer service, including the ability to provide negative information in a positive manner.
• Excellent computer skills, preferably Word, Excel and Access.

Qualifications

• Minimum of three years of association experience in management of member services and/or certification program administration/development.
• Experience with oversight of volunteer board/committee relations. Prior experience working in a team environment.
• Bachelor’s degree in communications, education, business or related field, or equivalent combination of training, experience and skills.
• In-office hybrid schedule, three days a week in person

Salary Range

The salary range for this position is $85,000-$95,000 annualized, commensurate with skills and experience.

To apply for this position, please submit this application.

NAHB is an Equal Opportunity Employer.

About National Association of Home Builders

About NAHB: The National Association of Home Builders (NAHB) helps its members build homes and communities. Each year, NAHB’s members construct about 80% of the new homes built in the United States, both single-family and multifamily. A federation of more than 800 state and local associations, NAHB represents more than 140,000 members. About one-third are home builders and remodelers. Other members work in closely related specialties, such as sales and marketing, housing finance, and manufacturing and supplying building materials. Equal Opportunity Employer

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