• Serve as the first point of contact for member inquiries via phone and email, providing timely and accurate responses or routing to appropriate staff.
• Support onboarding and orientation for new members using tools such as Salesforce, Nimble AMS, Outlook, and scheduling platforms.
• Assist with member participation in DMEC events, including webinars, trainings, and conferences.
• Provides ongoing support and technical assistance for DMEC members and certification/training users, including password resets and account issues, member contact management, CEU questions and certificate requests, etc.  
• Works with the Membership Experience and Database Manager to ensure the accuracy of membership and member contact records
• Coordinate member check-ins, renewal calls, and council engagement activities.

• Process membership orders, product orders, applications, renewals, and event registrations and cancellations.
• Maintain and update member and account records in Salesforce and other systems.
• Manages day-to-day requests for DMEC’s RingCentral phone lines, including necessary extension transfers during office closures/vacations and message/prompt recordings.
• Work with the Senior Manager, Conferences and Events to assist with virtual and in-person meetings. This includes, but is not limited to preparing and organizing materials such as name badges, tent cards, attendance lists, etc. 
• Develop, maintain, and update documentation and files for onboarding, renewal workflows, member outreach, and other operational policies and procedures and training documents. 
• Provide administrative and backup support for departmental tasks as assigned.

• Collaborate with internal teams to support strategic initiatives and special projects.

• Associate’s degree or equivalent experience required; bachelor’s degree preferred.
• 3–5 years of experience in member services, administrative support, or a related field.
• Previous experience as an AMS and CRM administrator. Certification in CRM platform preferred. 

• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite, Salesforce, Nimble AMS (or equivalent), Adobe, and data management systems.
• Ability to manage multiple projects and deadlines with attention to detail.
• Comfortable working independently in a virtual environment.
• Experience with SharePoint, project management tools (i.e., Teamwork, Asana) a plus.
• Professional demeanor with the ability to interact with senior executives and external partners.

• 40 hours of paid sick leave per calendar year, unless a greater amount is required under state of local law? 
• 4.62 vacation hours accrued per pay period (3 weeks per year)? 
• 40 hours of bereavement leave? 
• 401K retirement plan with 100% company match up to 4% of salary? 
• Flexible spending accounts? 
• Eight (8) holidays, plus your birthday (floating holiday); in addition, the DMEC office is closed for two days following each in-person conference (2 conferences per year), and Christmas Eve through New Year’s Day each year (employees will be paid for any workdays that fall during that period)
• Employees become eligible for group health and welfare benefits on the first of the month after completion of 30 days of employment.
• Fully paid health, dental, vision, group life, and disability insurance (short-term and long-term)
• Employees are eligible on the first of the month following 60 days of employment for the following benefits:
• 80 Hours of Paid Family Leave per year 

• Employment verification
• Education verification
• Criminal history check
• Credit check
• Reference checks

This is a remote position. A quiet home office is required. Travel one to three times per year for conferences and events may be required.